Fix for Tray Selection Problem on Xerox Printers

Fix for Tray Selection Problem on Xerox Printers

Some users are experiencing an issue where the San Diego and/or Riverside Xerox printer isn't printing automatically. Instead, it prompts users to go to the printer and manually switch from the bypass tray to Tray 1 (main tray) using the printer's screen. If you're affected by this, please follow the steps below on your work computer.

  1. Go to Windows Settings 
  2. Bluetooth and Devices > Printers and Scanners

  3. Select the San Diego Printer > Printing preferences
    1.  
  4. Select the Paper dropdown menu in the popup
    1.  
  5. Click Ok 



    • Related Articles

    • Submitting a ticket

      Go to https://desk.zoho.com/portal/sdsuapex/en/home 1. On the home page click the tab Submit a Ticket. 2. In the drop down menu, select the appropriate department in relation to your problem.  3. Fill in the empty fields with a phone number, computer ...
    • Accessing Academy IT Support

      IT Office Hours: 8AM-4PM IT Staff are available electronically when they are off-site  Please help IT Staff to perform more efficient in serving the entire Academy by following these guidelines: Use the ticket ...
    • Academy Shipping with FedEx

      If you need to ship an item to a local office branch (Riverside or San Diego), you're open to use the Academy's shipping account through FedEx. Packaging materials will cost you out-of-pocket, so be sure to fill out a Disbursement Request Form and ...
    • How to Join a Zoho Community Forum

      How to Join a Zoho Community Forum 1. In the Zoho Community page, select the forum that you'd be interested in joining.  ​        2. In the forum page, select "Follow" on the right hand side.       
    • How to Reply to a Zoho Community Post

      How to Reply to a Zoho Community Post From the Community Page 1. Select the conversation icon that is shown under the post and begin your reply        From the Post's Page 1. After clicking on the post of your interest. Scroll below the post and find ...