Meeting Owl 3: Troubleshooting
Audio is cutting out over Zoom:
- Within Zoom, verify the audio devices being used by clicking the carrot button next to the Mute button
- Make sure the Echo Cancelling Owl option is selected as a microphone
- Note the Speaker should be the same option as well
Owl video does not focus on the active participant:
The Owl learns where people are sitting in the room. If a new person sits at the table or moves to another location, it may take up to 5 seconds for the video to switch.
If a person is a primary person talking during the meeting such as a lecture, enable Presenter Enhance by
- Pressing the button on the Owl itself
- To disable, press again
- Meeting Owl App
Ensure the following is true:
- If your group is larger than 6-8 people or are in a large room, consider using more than one Owl or move the device(s) closer to the participants.
- Make sure the owl is updated to the latest software version
- To do so, open the mobile application Meeting Owl with your Owl powered on, click on the Owl > An update window should pop up at the top of the screen > Proceed to update
- Updates can take upwards of 15 minutes, prepare accordingly.
- Set up an Ignore Zone on the Owl's video to block any zones of an area for the camera not to focus on
- Participants are sitting at a maximum of 9 feet to the Meeting Owl 3
- Speakers are directing voices towards the device that are loud and clear
- Note that masks can muffle sound and affect speaker spotlight performance.
If above conditions are met:
- Reverb can cause lag in performance. Reverb is a sound after a sound is produced, like a hall or cave.
- Move into a room without many hard surfaces
- Enable noise suppression in the Meeting Owl app:
- Go into settings when tapping on your nearby device
- Audio settings
- Under noise reduction, select Low. If the background noise persists, repeat steps and select High
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