The Countdown mode can be accessed from Zoho Desk home page.
To access countdown mode:
- Click the ( ) icon in the upper-right corner of the Zoho Desk home page.
- Select Countdown Mode from the drop-down menu.
You will find a sample ticket under each of the columns in the countdown Mode. These tickets are pre-programmed for the column's due date. You can select a ticket to send a response or close them right away.
Configuring Countdown Columns
You can configure up to six countdown columns to respond to tickets.
To set up a custom countdown column:
- Go into Countdown mode.
- Click the ( ) icon in the upper-right area of the Zoho Desk home page.
- Click Add Column.
- Specify a due period for the countdown column.
- Click Save.
A column for the specified due period will be added into the Countdown mode.