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Staff Exit Ticket: How to fill out via Zoho Desk
Step by Step to Submit Staff Exit Ticket Supervisor will create a Staff Exit ticket in Zoho as soon as they become aware of staff departure from the Academy. Opening a ticket will initiate the Academy check-out procedures and will be managed by the ...
Assign Tickets Mnaually in Zoho Desk
A new ticket received in your Zoho Desk will stay unassigned. The support manager can assign them to you or your team. You could also pick them up by yourselves. Tickets can be assigned from the List View or the Detail View. To assign a ticket from ...
Customizable Table View for Tickets
The table view displays tickets in rows and columns, as in a spreadsheet. Each row displays a ticket, and each column shows a ticket property (i.e., a field). This enables you to view the properties of tickets without having to open the ticket ...
Using Ticket Peek
Ticket Peek is a lightweight preview screen that helps agents respond to support tickets from the ticket listing page. When an agent peeks into a ticket, they can see every interaction the support team has had with the customer, as well as the ...
Submitting a ticket
Go to https://desk.zoho.com/portal/sdsuapex/en/home 1. On the home page click the tab Submit a Ticket. 2. In the drop down menu, select the appropriate department in relation to your problem. 3. Fill in the empty fields with a phone number, computer ...