How to turn on closed captioning and live transcription

How to turn on closed captioning and live transcription

Prerequisites

  • Closed captioning
    • Zoom desktop client (enter or view captions)
      • Windows: version 3.5.37712.0111 or higher
      • macOS: version 3.5.37712.0111 or higher
      • Linux: version 3.5.37712.0111 or higher
    • Zoom mobile app (view captions only)
      • Android: version 4.0.21521.0116 or higher
      • iOS: version 4.0.21521.0116 or higher
  • Live transcription
    • Account type: Pro, Business, Education, Enterprise
      Note: Approved K-12 accounts and other accounts upon request can also have access to this feature.
    • Zoom desktop client for Windows, macOS: version 5.0.2 or higher
    • Zoom mobile app for Android and iOS: version 5.0.2 or higher


Enabling closed caption

Account
  1. Sign in to the Zoom web portal a zoom.us
  2. In the navigation panel, click Account Management then Account Settings.
  3. Click the Meeting tab>In Meeting (advanced)
  4. Verify that Closed Caption is enabled.
  5. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Turn On to verify the change.
  6. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon , and then click Lock to confirm the setting.
  7. With Closed Captioning enabled, the option to enable live transcription should appear directly below as Enable live transcription service to show transcript on the side panel in-meeting. Check this to enable live transcription.
Group
  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click User Management then Group Management.
  3. Click the applicable group name from the list, then click the Settings tab.
  4. Click the Meeting tab.
  5. Verify that Closed Caption is enabled.
  6. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Turn On to verify the change.
    Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
  7. (Optional) If you want to make this setting mandatory for all users in the group, click the lock icon  , and then click Lock to confirm the setting.
  8. With Closed Captioning enabled, the option to enable live transcription should appear directly below as Enable live transcription service to show transcript on the side panel in-meeting. Check this to enable live transcription.
User
To enable the closed captioning for your own use:
  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Settings.
  3. Click the Meeting tab.
  4. Verify that Closed Caption is enabled.
  5. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Turn On to verify the change.
    Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.
  6. With Closed Captioning enabled, the option to enable live transcription should appear directly below as Enable live transcription service to show transcript on the side panel in-meeting. Check this to enable live transcription.

Starting manual closed captioning or live transcription in a meeting

  1. In a Zoom meeting or webinar that you are hosting, click Closed Caption  or Live Transcript , if that feature is enabled. 
  2. Choose one of these options:

    • Assign a participant to type: Opens the participants window. Hover over the participant's name and click More then Assign to Type Closed Caption.
    • I will type: Opens the closed captioning window for you to manually type closed captions.
    • Copy the API token: Copy the URL that you can provide to a third-party closed captioning service to integrate the service with your meeting.
    • Enable Auto-Transcription: Allows the system to start providing live transcription. Participants will be notified that this service is available. This option is only available if enabled in web sett


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